There is also a dispatcher, and one of the 5 techs acts as dispatcher in their absence. (This is changing soon, as 1 will be shifting over to Color Tech, and another will be leaving the company within the next few months). On a good day, when noone's missing from work etc, there are 5 on the phones. Most people know of SW Tech because they've talked to a Cutter Tech. "Laser" Techs (Mainly deal with Laser Engravers, 1 specialized tech trained to deal with rotary engravers). Color Techs (Printer Techs, if you've purchased a large format printer from SW, chances are you've had one come out to setup the machine).ģ. Cutter Techs (aka anything that doesn't have to do with Engravers or Printers).Ģ. There are actually 3 tech departments in SW.ġ. Life-time tech for SW software / hardware.
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